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TotalDesk GPL v1.7.29 – Helpdesk Live Chat Knowledge Base and Ticket System

$5.97

  • Unlimited Website Usage – Personal & Clients
  • Original GPL Product From the Developer
  • Quick help through Email & Support Tickets
  • Get Regular Updates For 1 Year
  • Last Updated – Feb5, 2023 @ 8:59 AM
Category

Powered By - Lunaweb Digital

TotalDesk GPL Plugin Overview:

TotalDesk GPL Plugin is the only all-in-one helpdesk solution for WordPress. Including a ticket- & notification system, live chat, knowledge base, report, and integration module it contains all support features, that you need. Get rid of single helpdesk plugins and get TotalDesk.

TotalDesk GPL Features:

      • Ticket System
        • 3 Differnt New Tickt Forms
        • Inbox Fetching
        • 2 Roles: Agent & Reporter
        • My Tickets Page
        • Set default values for new tickets
        • Set own ticket Status
        • Set custom ticket Types
        • Set custom ticket Project / Systems
        • Attachment Support
        • Inform Agents in Notifications
        • HTML WYSIWIG Comment Form
        • Saved replies
        • Logging / History system
        • XLS export
        • Reporters & Agents can reply to Email
        • Ticket Overview (assigned to, status in colors)
        • Set Inbox Archive Folder
      • Notifications
        • Email Notifications
        • Desktop Notifications
        • Slack Notifications
        • Notify when a ticket has been created
        • Notify when someone replied
        • Notify when a status has changed
        • Notify when an agent has been assigned
      • Livechat
        • Start a chat with a new subject (new ticket)
        • Enter a chat with a given ticket ID
        • Send a message (new ticket) when no agent is online
        • Every chat conversation will be saved
      • Knowledge Base
        • Create a FAQ based on a ticket
        • Group FAQs into topics
        • Set custom Icons for Topics
        • Live search for FAQs
        • Track FAQ views
        • 3 Built-in widgets
        • Order FAQs by View / Popularity
        • 2 Layouts (boxed, list)
      • Reports
        • Tickets By Agent
        • Tickets By Status
        • Tickets By Type
        • Tickets By System
        • Tickets By Year
        • Tickets By Month
        • Tickets By Year & Month
      • Integrations
        • WooCommerce
        • Envato
        • Slack
      • Well Documented

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